CASE STUDY
This dental service organization M&A initiative required rapid operational stabilization, practice integration, and scalable execution across patient acquisition, staff alignment, compliance, and technology systems.
With an underperforming implant center joining a larger DSO network, 5280 PMO helped create the structure, visibility, and repeatable playbook needed to turn acquisition complexity into measurable growth.
Improved Patient Show Rates
Scheduling enhancements brought more patients through the doors.
Significant Growth
In website traffic and scheduling conversions
Enhanced Operations
Fully compliant practices with upgraded systems
Iterative M&A Playbook
A repeatable framework for future acquisitions
For a dental service organization (DSO) overseeing an underperforming implant center, the challenges were significant. Patient acquisition lagged behind expectations. Operational inefficiencies strained staff and impacted patient care. Revenue declined as the center struggled to balance its existing workload while attracting new patients.
A well-established DSO specializing in dental implants stepped in to acquire the practice. With 50 implant centers already in its portfolio, the acquiring organization needed to act decisively to stabilize operations, restore patient confidence, and integrate the practice into its growing network.
Recognized for their unparalleled expertise in iterative M&A execution, 5280 PMO was engaged not merely to address challenges but to establish benchmarks for acquisition excellence.
“The situation required us to think differently. This wasn’t just about stabilizing a struggling practice—it was about creating an environment where patient care, staff morale, and operational efficiency could flourish. The challenges acted as signals pointing to exactly where we needed to focus our energy.”
Rhianna Sutula, Program Manager
From the outset, the challenge was to create a scalable system—an iterative M&A playbook designed to guide future acquisitions while driving measurable success in this transition. 5280 PMO identified key objectives to stabilize operations, elevate patient care, and establish a foundation for sustained growth:
“When we take on an acquisition, our focus is on building systems that solve immediate challenges while preparing the organization for its future. It’s not enough to integrate operations. We develop frameworks that align every team, every process, and every tool toward a shared vision of growth. This is the kind of work that transforms businesses from the inside out.”
Ceneé LaTulippe, CEO, 5280 PMO
5280 PMO implemented a structured and methodical integration strategy. Every step was meticulously planned to eliminate operational gaps.
1. Iterative Playbook Development
2. Engaged Leadership
3. Revamped Marketing
4. Stakeholder Engagement
5. Technology Integration
“Every step in the process matters. From technology integration to directly addressing the concerns of doctors, we dive into the details to uncover risks, address gaps, and ensure everyone involved feels confident about the direction forward. Success comes from careful planning and the ability to adapt, no matter what challenges surface along the way.”
Rhianna Sutula, Program Manager
5280 PMO’s work resulted in significant improvements across the board, transforming the acquired practice into a model of operational excellence:
With 5280 PMO’s guidance, the DSO’s acquisition became a benchmark for success, demonstrating the power of aligning strategy, precision, and execution. The practice now operates on a growth-focused foundation, with the iterative playbook developed by 5280 PMO positioned to drive future integrations.
5280 PMO is a strategic execution partner for organizations facing complexity, change, and growth. We help leadership teams bring structure to high-priority initiatives, align stakeholders, and turn ambitious strategies into measurable outcomes.
With experience across enterprise transformation, software implementation, M&A integration, rebrand execution, and complex program delivery, our team steps in where momentum, clarity, and accountability matter most.
We don’t just manage projects — we help organizations execute the work that moves the business forward.
